What is Tustena CRM?

Does Tustena provide sales support?

How does Tustena CRM help me to pursue and track clients?

Can Tustena CRM be integrated with third party software?

My salespeople are not willing to spend much time with data entry and filling out activity info, can Tustena CRM help?

Can Tustena CRM help me to deal with the change of personnel - particularly salespeople?

Apart from gaining new clients, we want to better keep up with current ones. Can Tustena CRM help?

We need an accurate reporting system with advanced forecasting functionality. Is this available with Tustena?

What are the minimum system requirements to run Tustena CRM?

We are interested in a CRM solution but we do not want to lose time training the personnel. Is it difficult to learn how to use Tustena?

Can Tustena be customized to meet needs specific to our company?

In which langugages is Tustena CRM available?

Can we import our data from another CRM program?

Can we import our contacts or agenda from Outlook?

Will Tustena CRM be integrated with Outlook?

Can everyone in the company manage Tustena?

How will our work method be affected by Tustena CRM?

How does one get support for Tustena?

How much does Tustena cost and how can I pay?

What is needed to build an effective Knowledge Base?

How long does it take to get Tustena up and running?

My organization uses resellers to sell our products. Can they access Tustena CRM, too?

How do I get upgrades to Tustena CRM?

What are the main differences between Tustena CRM and SalesForce?

What is Tustena CRM? Tustena is a complete CRM solution which helps companies to increase sales success rates, provide better client support, improve sales planning, and control the quality of the business structure. Tustena is completely web based, it's always accessible 24 hours a day from any computer connected to the internet. It's easy to use and adaptable to your company's concept of CRM. top

Does Tustena provide sales support? Tustena CRM offers to your sales representatives complete control over all of the sales phases, from leads, to opportunities to orders. Control over all of the activities undertaken for each client and opportunity: management of marketing activities, of quotes, client history, calendars and appointments, phone, fax and email communications. Integration with third party products: synchronization with Outlook for offline management of contacts and archival of email. Advanced Reporting Capabilities: Tustena offers an advanzed tool for reporting that makes sales planning easier, allows an at-a-glance view of how opportunities and their activities are progressing, and allows you to extrapolate any information that could be useful to improve your business opportunities. Opportunity Management: from the first contact (Lead) to the organization of the entire sales cycle. Automated operations: assignment of Leads, searches by activity and opportunity, notifications, and availability management. Information management: an integrated document management system provides easy access to all relevant documents for the activity that you are pursueing. Order management: Automatically update orders with product catalogues, quotes, and invoices. E-Mail marketing: Personalized one-to-one communication with clients according to their profile, industry, or any other defined parameter. Easy and effective thanks to a wizard to help build messages and to an opt-in/opt-out management system which lets rest easy knowing you are respecting all applicable privacy laws. top

How does Tustena CRM help me to pursue and track clients? Tustena CRM allows you to always be close to the client, to know his/her needs and to provide appropriate responses to every one of his/her requests. manage customer service issues: create and manage issues for all commercial and technical questions, quantifying response time, and registering the answers to biuld up the knowledge base. manage activities: create and manage appointments, organize availability and keep track of all visits, phone calls, offers, emails and activities undertaken for clients and leads. automatic assignment of resources: each request can be assigned according to the competence of the staff or reassigned if unresolved. complete knowledge base: an archive of articles, information, and FAQ. Easy to manage, update and consult. partners and competitors: create, update and manage all of the relevant information even in reference to individual activities performed for current clients and leads. email marketing and support: Through predefined responses or through the information contained in the knowledge base, it's possible to provide a rapid and precise response via email, telephone and fax. top

Can Tustena CRM be integrated with third party software? Yes. It is offered with full support for the integration through webservices and predefined interfaces. top

My salespeople are not willing to spend much time with data entry and filling out activity info, can Tustena CRM help? Using Tustena CRM, you eliminate the need to enter redundant data. The centralized management of all the information allows users to see and share information between the various locations and departments of the company (sales, support and administrative) by integrating into a single solution all of the information ever gathered about a certain client. top

Can Tustena CRM help me to deal with the change of personnel - particularly salespeople? The primary objective of Tustena CRM is the management, archival and sharing of sales information about past, present, and future clients. Each activity undertaken for them gets saved and made available to anyone who is autorized to access them. Moreover, no data can be eliminated permanently without the approval of the administrator. Therefore, whether or not salespeople are still availble to give you information about a client, that info will be at your fingertips with Tustena CRM. top

Apart from gaining new clients, we want to better keep up with current ones. Can Tustena CRM help? Winning new clients is more expensive than maintaining existing ones, therefore Tustena CRM will help you to not only gain new ones but make your current clients more loyal. With 360° visibility for every client, your salespeople will be able to make the right decisions to improve your customers' satisfaction and close deals faster with better terms. Through the Knowledge Base, they will always have the right answer at their fingertips. Furthermore, through the automated notification system and need analysis, clients will feel more important, looked after and cared for. top

We need an accurate reporting system with advanced forecasting functionality. Is this available with Tustena? Reporting is one of the most important features of Tustena CRM. You can run preconfigured reports for mostly commonly used reports or construct personalized ones according to your needs using the powerful query-building wizard: monitor activities, deals in progress, opportunities, technical support tickets, incidents and resolutions, summaries and much more. All reports are exportable in PDF, RTF, WORD and Excel formats or can be sent directly via e-mail. top

What are the minimum system requirements to run Tustena CRM? An internet connection and a modern web browser is all it takes! There is no software to install, configure or maintain. top

We are interested in a CRM solution but we do not want to lose time training the personnel. Is it difficult to learn how to use Tustena? Tustena CRM offers a user interface which is fast, simple and intuitive. All of the pages use a logical linear layout, and almost a year has been invested in making the usability of the product as high as possible. Furthermore, technical support is available online for any clarifications or instructions. top

Can Tustena be customized to meet needs specific to our company? Tustena CRM was planned to be extremely flexible and customizable. There are no particular operational limitations and every activity can be run according to the user's preferred order maintaining information consistency. It's possible to import data from innumerable sources and export them completely at any time. Lastly, through webservices, it's possible to integrate it with any application already in use by your company. top

In which langugages is Tustena CRM available? Currently, it's available in English, Espanol and Italian. According to request, new languages will be implemented. top

Can we import our data from another CRM program? You can import any data in the standard Comma Separated Values format (CSV). if your CRM is able to export data in this format, Tustena will be able to import them. top

Can we import our contacts or agenda from Outlook? Yes, Tustena is able to import any Comma Separated Value (CSV) formatted data. Simply go to File/Export in Outlook and choose CSV as the format or use the synchronization plug-in. top

Will Tustena CRM be integrated with Outlook? Yes, Tustena will be able to import messages directly from Outlook to keep track of email activity with clients/leads. top

Can everyone in the company manage Tustena? The access to info in Tustena is jointly managed by the admin and those individuals who enter the information. The administrator chooses who belongs to which groups and who can manage those groups, and each individual user can choose which groups (of the groups they have access to see) can access the entry they have just made. top

How will our work method be affected by Tustena CRM? It will be much more efficient. It will no longer be necessary to enter data more than once. You will be able to see at a glance which are the most important clients and leads and which activities are currently being undertakenby employees. The workload will be easily shared and transferred. The negative effects on productivity caused by vacation time and employee turnover will be diminished. top

How does one get support for Tustena? Technical support is available 24 hours a day by writing support@tustena.com top

How much does Tustena cost and how can I pay? Please contact us for a personalized quote. You can pay by credit card or PayPal account with automatic monthly charge or by wire transfer if you order a minimum of 6 months' subscription. top

What is needed to build an effective Knowledge Base? Any company who wants to implement a CRM system to improve it's relations with current and potential clients is in a position to also create a knowledge base for an advanzed management of customer support services. An effective knowledge base is a system created for the collection of knowledge and data from past experiences organized in an easy to search manner. All support cases and their solutions gets saved using technology thatallows for a fast recall and organization. Using a knowledge base saves customer service representatives substantial amounts time when responding to previously asked questions. A simple key word search about the problem leads to the appropriate solution. Moreover, the knowledge base enriches itself. Tustena CRM not only helps you manages customer support tickets, but simultaneously feeds the knowledge base with every new question and answer. The knowledge base can also be supplied with new information, articles and documents manually. top

How long does it take to get Tustena up and running? The amount of time for complete implementation will depend on your company's size and how many resources you have dedicated to implementing a CRM, but it is usually complete within 2 days. top

My organization uses resellers to sell our products. Can they access Tustena CRM, too? All you need to do is create them as new users with their email address and password, and they can securely access your account. You can decide what they can see and modify. top

How do I get upgrades to Tustena CRM? Because Tustena CRM is a Web site, any time we add a new feature, you will have access to it immediately the next time you visit the Web site. There is no need to download any software or make system adjustments. top

What are the main differences between Tustena CRM and SalesForce? Although they are both web based CRM solutions, it is not easy to compare them. SalesForce offers 3 versions of the same product at very different prices, moreover a good number of functionalities are available only by paying an additional fee. Tustena does not have a "light" or "reduced" version, therefore all of it's functionalities are available to everyone. As for available functionalities, Tustena is somewhere between the Professional and Enterprise versions of SalesForce. top