Is it hard to learn how to use Tustena CRM?Tustena CRM provides a quick, easy and intuitive user interface . All masks have a logical, linear structure and it's been invested a lot of time in research to improve the usability of the product. Technical support is also available online for any clarification and training.
In which languages is available Tustena CRM?It is currently available in English, Italian, Spanish, French and German. Depending on the requests Tustena will be implemented with new languages.
Can we import our data from other CRM systems?You can import data in delimited (CSV) standards. If your CRM is able to export the data, they can be imported in Tustena.
Can we import our contacts or calendar's appointments from Outlook?Yes, Tustena is able to import CSV data. Just do this simple operation: In Outlook, File / Export and choose CSV as the format or use the useful plugin.
How is going to change the way you work with Tustena implemented?The work system will be much more effectively. You no longer need to enter data more than once. And it's possible to see at a glance which customers and leads are most important and profitable, the currently activities in progress of all employees. The work will be more easily shared and transferred - holidays and layoffs will have a less negative impact on the company. You will also be able to manage more efficiently the assistance and after sales requests.
How much does it cost and how can I pay?Contact us for a personalized quote. You can pay by credit card or PayPal with a monthly direct debit or bank transfer orders (for orders at least of 6 months).
How long does it take to make Tustena CRM operative?The time required to complete an implementation depends on the size of your company and how many resources you have dedicated to the activation of CRM, but usually do not need more than 15 days.
Our company uses partners to sell products. They too will have access to our Tustena?It is enough providing an e-mail address and password for your partners to securely access to their account. Your admin will be able to see exactly what they can manage, change or add.
What is a "user" in Tustena?The user is the individual person who has access to Tustena. If you buy 5 licenses, means that 5 people can access and work in Tustena all at the same time. If for any reason you want to re-assign an account to someone else, just disable the old and create a new one.
Can you use Tustena on your mobile?Sure, you can operate on the move while staying connected to your favorite CRM platform.
With an intuitive interface and suitable for use on 3.5-inch screen of your mobile phones, mobile Tustena will please users who spend most of their time outside the office and can take advantage of new features.
What are the minimum system requirements for Tustena OnSite?SERVER REQUIREMENT: Server Windows 2003 Web Edition or higher
Sql Server Express 2005 or higher
.Net Framework 3.5
Xeon 2.2 GHz, 3GB Ram, 30GB free disk space
CLIENT REQUIREMENT: Internet Explorer 7 or higher, Firefox 3 or higher, Safari 3 or higher, Chrome Opera 10 or higher